Hibbett Sports
Systems Administrator – End User Support (05/2023 – 10/2024)
- VMware vSphere Administrator for a portfolio of 200+ Virtual Machines.
- Patching pc/macs with BigFix/intune.
- Documenting systems and procedures on Confluence.
- Cleaned up AD groups/accounts not in use.
- Adding users to Groups in AD and Groups/DL/ShareMailboxes in M365/Azure.
- Set M365 Licenses via Dynamic Group in Azure.
Simon Markets LLC (iCapital)
End User Support Specialist 12/2021 to 5/2023
- Only on-site support for the BHM office.
- Support for 200 Simon Users and over 1000 iCapital users after transition.
- Setup Conference rooms for meetings.
- Assisted new users on site with getting setup and ready to work.
- Setup iphone and Androids to work with intune for Company resources.
- Managed User accounts created in AD that pushed to Okta for SSO App and Mac Sign-in.
- Support and assist all SIMON Markets users during the transition period after being acquired by iCapital.
- Maintained Unifi Network setup for Birmingham Office.
- Migrated SIMON Users from AWS Workspaces to managed mac/pc.
RxBenefits, Inc
Sr. Helpdesk Analyst 09/2018 to 12/2021
- Mentored Jr. Helpdesk Analyst.
- Setup conference rooms for meetings.
- Setup users phone with intune for access to company resources on the go.
- Setup PXE Boot Image via Windows Deployment Server with RxB’s Standard
Apps on the image - Created Scripts to Automate PXE Boot image and application installs on
laptops. - Configured Macs for Developers/Marketing.
- Created Confluence Database for the Helpdesk team.
- Office 365 Global Admin.
Balch & Bingham LLP
IT Support Specialist 03/2015 to 09/2018
- VMWare Horizon View Administrator (Setup, configure and Manage Golden Image for monthly updates).
- Dell Kace Administrator: Pushing out patches and monthly updates to physical computers.
- Setup and Configure Physical and Virtual computers for the users to work in their office.
- Setup conference rooms for the attorneys to use when on a video call.
- Setup Attorneys and Executives personal devices to access virtual desktops.
- Rolled out AirWatch to all users in the company by going to each user in each office and making sure they had access to email on their phone via AirWatch.
Impact Technology Group
IT Support 06/2014 to 03/2015
- Responsible for going to the client’s site and setting up and installing new desktops, laptops and tablets with the configuration needed to meet the client’s needs along with documenting all the information for the hardware and software should an issue arise after the new setup.
- I also set up and configure desktops, laptops, and tablet’s remotely to sites for new hires whether we were notified ahead of time or on the first day of their employment.
- I backed up and restored existing users data along with running virus scans on data before transferring to new computer hardware.
- I assisted clients with purchasing new computer equipment to meet the needs of their company.
- Assist other team members with 2nd level support for over 30+ clients with at least 50+ end users.
- I also work with vendor support contacts to resolve any technical issues with computer equipment and software applications along with backup devices to get the end user’s working in a timely manner.
- Setup and configure new users for multiple clients within AD, Exchange Management Console along with Office 365 Admin Console and MessageLabs.
- Work with multiple computer platforms including servers, email servers, and application servers while making sure desktop\laptop computers communicate with correct servers.
- Setting up and configuring Apple OSX for clients who have Art’s and Graphics Departments.
- Setting up and installing Zebra Label Printers for retail clients.
- Assisting with desktop/server relocation for client’s who upsize or downsize their office workspaces.
- Work with outside vendors for old computer/server room equipment recycling.
- I also worked in a monthly after-hours support rotation
Burr & Forman LLP, Birmingham, Alabama
PC Support Technician, 01/2013 to 03/2014
- Responsible for all PC hardware and software setup and installs while keeping up with the firm’s inventory of all computer workstation hardware.
- Setup new computers with PXE network boot along with pushing certain software out that could not be in the image due to license restrictions via SCCM.
- Responsible for 2nd level support/helpdesk for 500+ users.
- Served as an escalation point for computer service desk team members.
- Unlock and reset user accounts and place users in the proper OU and distribution group in Active Directory
- Provide step-by-step verbal and/or written instructions to users to ensure user satisfaction and productivity
- Proactively educate end users on why technical issues occurred and what steps to take in the future to avoid such issues.
- Provide technical and troubleshooting assistance relating to LAN, WAN, desktops, hardware, and software.
- Research hardware and software options, which maintain company operational standards.
- Contact vendor support for hardware warranty replacements or on site repairs if under warranty.
- I assisted end user’s with getting email and work applications setup and configured on their personal devices so they could work while out of the office.
- Rolled out a new image with a different document management system, but this time it was with 700+ SSD drives to increase end user’s performance.
Burr & Forman LLP, Birmingham, Alabama
PC Support Technician (Temp to Hire), 07/2012 to 01/2013
- Hired as a contract employee to assist with the Windows 7/Office 2010 and a new Document Management System with PXE network boot for the new system roll out.
- Backed-up and restored users’ data from the old image to the new image.
- Troubleshoot Windows 7 errors and configuration setups for firm users.
- Responsible for all video conferencing between offices as well as external vendors.
- Responsible for installation of new software and hardware on end users’ machines as well as hardware solutions.
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